December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Tuesday, December 4, 2018

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

eBay’s new approach to performance management (aka Performance Success) is predicated on frequent and skilled coaching conversations. To do this, eBay made its largest leadership investment in 2500 people leaders. What was unprecedented was that never before had eBay invested in ALL people leaders – this isn’t just for top talent or executives. Through a unique 10-week learning journey, we are half way through qualifying our people leaders with an internal eBay coaching qualification. We’ve been excited by the data, the team and organizational learning, and the impact of this innovative coaching solutions.
·         Improve employee engagement scores in decision making, career & empowerment
·         Improve leader effectiveness scores
·         Transform to an innovative way of learning
·         Increase learner expectations
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Judy Dutton

Senior Director, Global Talent & Organization Development
eBay

8:35 am - 9:20 am Practitioner Roundtable Discussions Continued

Earlier in the exchange, you had the opportunity to choose one of four critical L&D topic areas as identified by the Thoughtexchange tool. Smaller groups were formed to develop an action plan for improvement. Wouldn’t you like to know what happened in one of the groups you didn’t attend? Here’s your chance! During this session, you will have the opportunity to choose a different group and further explore the key insights and share experiences with other CLO's through peer discussions, building on the insights gathered in the Day One round tables. 

9:20 am - 9:50 am Panel: Blurred Lines: The Role of L&D in Talent Management

Kelly Wojda - Global Learning & Development Director Caterpillar
This session is designed for learning executives who have developed a program that integrates learning into broader talent management initiatives. Don’t miss this opportunity to hear how L&D can impact critical talent areas such as succession, engagement and performance management. 
•Bind learning as an integral part of talent management to optimize business results
•Leverage learning analytics to improve decision support for talent priorities and programs

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Kelly Wojda

Global Learning & Development Director
Caterpillar

9:55 am - 10:25 am Business Meeting

10:25 am - 10:55 am Business Meeting

10:55 am - 11:25 am Business Meeting/Break

Masterclass

12:25 pm - 1:10 pm (The UNICEF USA Advantage) Engaging Employees in Learning - The Employee Experience
Kristi Burnham - VP, Professional Learning & Leadership Development UNICEF USA
Responding to employee inputs and giving positive employee experiences in learning are essential to creating a culture of learning and growth.  Soliciting employee and supervisor comments at the onset of developing the program ensures that UNICEF USA offers robust training and development options and can show quick results.  This master class will tell an 18 month Learning and Development story, from creating a learning department in response to employees’ surveys to the development of the five unique pillars of learning, with some initial results, and will highlight some of the successes and challenges in execution. 
·         Learn how employee engagement can craft the learning journey creating ownership
·         Understand the definition of pillars of learning which can be applied to other fields
·         Learn and share best practices to garner employee buy-in and support
·         Discuss how this type of structure supports employee success and aligns with business outcomes 


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Kristi Burnham

VP, Professional Learning & Leadership Development
UNICEF USA

Masterclass

11:25 am - 12:10 pm Welcome to the Cognitive Coach: Driving A New Ecosystem of Learning
Cognitive systems have the ability to transform  learner engagement and business impact through  personalized and predictive training and development opportunities. This session will focus specifically on the cognitive coach, and how it can help employees grow their career path  by assessing skills and recommending options. 
•Learn how cognitive computing has the potential to transform learning at all levels 
•Highlight the specific learner benefits of cognitive coaching, including; personalization, predictive analysis and contextualization 
•Review the organization benefits of cognitive coaching, including; content management and  powerful metrics

12:15 pm - 12:55 pm How Storytelling Inspires Results - A Powerful Leadership Program with ROI

Daryl Juran - Director, Learning & Development New Balance
Before our senior leaders start our nine-day leadership program, they tell us that they have attended many programs and can’t imagine how this one would be different. When we designed Signature Leadership, we didn’t want just another program with no sustained results.
 
Storytelling is the thread that draws our leaders out in ways that they have never experienced before. Leaning into vulnerability, our participants share stories of pain, sadness, difference, and aloneness.  They speak honestly about their functions, their successes, and their failures because we have created a context for them to be human, honest, and open. It is through this honest storytelling, that new stories get created and collaboration emerges.
 
The program is designed to break down silos, build agility and flexibility, and to spark new thinking about business. The ten participants in our most recent program offered ideas to save the company over $2 million. During this interactive session, attendees will:
·         Learn about our unconventional approach to leadership development
·         Understand why people say this is the best leadership program they have been in anywhere
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Daryl Juran

Director, Learning & Development
New Balance

12:55 pm - 1:25 pm A New Model for Aligned Learning Across VUMC

Cory Colton - Executive Director of Learning Vanderbilt University Medical Center
Vanderbilt University Medical Center  (VUMC) embarked on a journey to align learning across the medical center and create a professional home for learning teams under one leader.  VUMC overcame obstacles--history, micro cultures, and major organizational change-- to successfully integrate staff learning teams under one umbrella. Attend this session to hear VUMC’s story, and understand how the teams navigated this shift, and came out the other side as an integrated team, adding unexpected value to the organization.
·         Create consistent learning processes, increased quality, more engaging design for learning
·         Develop career pathways for learning professionals across the teams
·         Leverage the skills of learning professionals across the teams to ensure consistent messaging
·         Achieve greater ability to measure impact of learning on the organization
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Cory Colton

Executive Director of Learning
Vanderbilt University Medical Center

1:25 pm - 1:30 pm Chairperson's Closing Remarks