December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Tuesday, December 4, 2018

7:30 am - 8:00 am Breakfast



8:00 am - 8:05 am Chairperson's Remarks



eBay’s new approach to performance management (aka Performance Success) is predicated on frequent and skilled coaching conversations. To do this, eBay made its largest leadership investment in 2500 people leaders. What was unprecedented was that never before had eBay invested in ALL people leaders – this isn’t just for top talent or executives. Through a unique 10-week learning journey, we are half way through qualifying our people leaders with an internal eBay coaching qualification. We’ve been excited by the data, the team and organizational learning, and the impact of this innovative coaching solutions.
·         Improve employee engagement scores in decision making, career & empowerment
·         Improve leader effectiveness scores
·         Transform to an innovative way of learning
·         Increase learner expectations
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Judy Dutton

Senior Director, Global Talent & Organization Development
eBay

8:35 am - 9:20 am Practitioner Roundtable Discussions Continued

Earlier in the exchange, you had the opportunity to choose one of four critical L&D topic areas as identified by the Thoughtexchange tool. Smaller groups were formed to develop an action plan for improvement. Wouldn’t you like to know what happened in one of the groups you didn’t attend? Here’s your chance! During this session, you will have the opportunity to choose a different group and further explore the key insights and share experiences with other CLO's through peer discussions, building on the insights gathered in the Day One round tables. 

9:20 am - 9:50 am Panel: Blurred Lines: The Role of L&D in Talent Management

Kelly Wojda - Global Learning & Development Director, Caterpillar
Dali Hammouch - CLO, Desjardins
This session is designed for learning executives who have developed a program that integrates learning into broader talent management initiatives. Don’t miss this opportunity to hear how L&D can impact critical talent areas such as succession, engagement and performance management. 
•Bind learning as an integral part of talent management to optimize business results
•Leverage learning analytics to improve decision support for talent priorities and programs

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Kelly Wojda

Global Learning & Development Director
Caterpillar

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Dali Hammouch

CLO
Desjardins

9:55 am - 10:25 am Business Meeting

10:25 am - 10:55 am Business Meeting

10:55 am - 11:25 am Business Meeting/Break

11:30 am - 12:00 pm Building the Capability to Manage Complexity

Managing complexity is hard.  And, as a rule, we are not very good at it.  We often try to dismiss complexity, to simplify it, to make it fit into an old mental model.  But the ability to effectively and efficiently manage complexity is a function of achieving clarity – not simplicity or avoidance or fitting a square peg into a round hole.  It is both an individual and team sport.  Individually, we must do the cognitive work to reconcile conflicting facts and forecasts.  As a team, we must encourage and respect diversity in perspectives and experiences.  Demands on mid- to senior-level executives continue on a relentless upward path – significantly raising the value of managing complexity.  In this session, we will: 
•Discuss the different types of complexity
•Review novel approaches to building this capability in your organization



12:00 pm - 12:40 pm How Storytelling Inspires Results - A Powerful Leadership Program with ROI

Daryl Juran - Director, Learning & Development, New Balance
Before our senior leaders start our nine-day leadership program, they tell us that they have attended many programs and can’t imagine how this one would be different. When we designed Signature Leadership, we didn’t want just another program with no sustained results.
 
Storytelling is the thread that draws our leaders out in ways that they have never experienced before. Leaning into vulnerability, our participants share stories of pain, sadness, difference, and aloneness.  They speak honestly about their functions, their successes, and their failures because we have created a context for them to be human, honest, and open. It is through this honest storytelling, that new stories get created and collaboration emerges.
 
The program is designed to break down silos, build agility and flexibility, and to spark new thinking about business. The ten participants in our most recent program offered ideas to save the company over $2 million. During this interactive session, attendees will:
·         Learn about our unconventional approach to leadership development
·         Understand why people say this is the best leadership program they have been in anywhere
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Daryl Juran

Director, Learning & Development
New Balance

12:40 pm - 1:10 pm A New Model for Aligned Learning Across VUMC

Cory Colton - Executive Director of Learning, Vanderbilt University Medical Center
Vanderbilt University Medical Center  (VUMC) embarked on a journey to align learning across the medical center and create a professional home for learning teams under one leader.  VUMC overcame obstacles--history, micro cultures, and major organizational change-- to successfully integrate staff learning teams under one umbrella. Attend this session to hear VUMC’s story, and understand how the teams navigated this shift, and came out the other side as an integrated team, adding unexpected value to the organization.
·         Create consistent learning processes, increased quality, more engaging design for learning
·         Develop career pathways for learning professionals across the teams
·         Leverage the skills of learning professionals across the teams to ensure consistent messaging
·         Achieve greater ability to measure impact of learning on the organization
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Cory Colton

Executive Director of Learning
Vanderbilt University Medical Center

1:10 pm - 1:40 pm Chairperson's Closing Remarks