December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Sunday, December 2, 2018

9:30 am - 10:00 am Registration

10:00 am - 10:05 am Welcome Orientation

10:05 am - 10:15 am Thoughtexchange Welcome

10:15 am - 10:20 am Chairperson Introduction

10:20 am - 10:50 am Driving Digital Agility in a Non-Digital Industry

Adam Massman - VP, Learning & Leadership JLL
Most every company is going thru a state of digital disruption – and Jones Lang LaSalle (JLL) is no different. In this session, learn first how JLL reacted to the digital disruption and how we tried to catch up with a few innovative learning and development interventions. Then we will discuss what ways we are trying to use learning and talent management techniques to get ahead of the next digital disruption to our industry.
·         Learn how to use simple and easy communication techniques to infuse learning in practical, easy ways
·         Hear how to influence leaders to roll model these new behaviors to drive learning throughout the organization
·         Understand how and which traits to train versus hire to stay ahead of the digital disruption

Adam Massman

VP, Learning & Leadership

10:50 am - 11:30 am Panel: The Netflix Approach: What Insights Can L&D Pause & Extract?

How do we ensure our content is serving the learner right away and is relevant to their current needs? Through powerful data, we can target learner needs before they even know about them! In this panel, hear how several leading brands are providing content that a specific learner needs, when the need it.  
  • Understand what personalization means for your corporate learners
  • Leverage learning technology to implement personalized learning programs
  • Hear how on-demand, learner data and social learning addresses corporate learning personalization

11:30 am - 12:30 pm Brunch & Networking Activity

12:30 pm - 1:10 pm An Approach to Digitally Enabled Learning

Michael Molinaro - CLO New York Life Insurance Company
The promise of digitally enabled learning has the potential to transform the development practices of many organizations. New York Life CLO Michael Molinaro will share the journey, and lessons learned so far in building this capability across New York Life, and what’s next on the horizon.
Michael will review
  • The reality of digital learning integration and transformation - sorting vendor hype from real world practice
  • Implications for your learning operating model and organizational structure
  • What’s needed for a successful start, and what to avoid along the way

Michael Molinaro

New York Life Insurance Company

1:15 pm - 1:45 pm Business Meeting

1:45 pm - 2:15 pm Business Meeting

2:15 pm - 2:30 pm Networking Break


2:30 pm - 3:15 pm Moving Beyond Table Stakes: Re-Skilling and the Role of Learning in the Digital Age
There is an intense changing nature of organizational competencies. The so called “table stake” skills don’t seem to matter that much anymore. This session will look at several emerging employee skills, including, cyber, data science and operational risk, and how companies can prepare for this shift.
·         Beyond “soft” skills, what are the capabilities that are critical for survival in this new workplace?
·         How do we build these capabilities (data science, cyber, operational risk) and scale on a consistent basis?
·         How are organizations leading their people through this continual change?


2:30 pm - 3:15 pm Adaptive Learning: Delivering Learning Outcomes With An Evidence-Based, Scientific Approach
$300 billion is spent every year on talent development and only 8% of leadership sees the business impact of learning. 70% of what is learned is forgotten within one day. Employees are 20 – 40% unconsciously incompetent. These stats are alarming! Fortunately, there is help! Adaptive Learning -­ the application of computer science, big data and machine learning techniques, combined with state­-of-­the-­art pedagogy - has enabled the creation of new ­learning systems that adapt to the needs of each and every learner. Adaptive learning creates at scale and at low cost ­the experience of a personal tutor, guaranteeing proficiency while dramatically reducing time spent learning and returning thousands of hours of productive time back to the business.
·         Explore how adaptive learning works
·         Learn how to implement adaptive learning easily
·         Discuss the challenges and benefits of transforming your learner experience

3:20 pm - 3:50 pm L&D at Breakneck Speed: Turning Disruption Into Competitive Advantage Via Robust Change Management

3:50 pm - 4:20 pm Performing to the Level of Culture

Employees drive themselves hard in the Age of Overload. We’re fooled into thinking they’re more productive than ever. But is that true? Overloaded populations often habituate to their discomfort. But their companies tend to suffer from one or more deficits that affect the bottom line.

Sometimes it’s a quantity problem with constant complaints about headcount and bandwidth. Sometimes it’s a quality issue; work level is slipping, and time to think high-altitude thoughts have evaporated. Or it’s a sustainability issue; employees are surviving but collectively asking, “How long can we keep this up?” Most companies endure a mixture of two or even all three. Seventy-seven percent of surveyed CEOs noted that their organizational complexity is higher than three years ago.
In this session, we consider a different path, one where a reductive lens helps pare back busyness and make room to reclaim and effectively use mental capacity. Also featured is actionable content that combats The Tools that Turn on You. These are support systems and devices that promise to improve our work style. In reality, they tend to defy boundaries, hijacking time and resources — think email, meetings, decks and more. Lastly, we will discuss the relevance of WhiteSpace to leadership legacy, the story about us that is yet to be written.

4:25 pm - 4:55 pm Business Meeting

4:55 pm - 5:25 pm Business Meeting

5:25 pm - 5:40 pm Networking Break

5:40 pm - 6:20 pm Focus Session: Practitioner Roundtable Discussions

Earlier in the Exchange, we collected your insights and challenges in the L&D space, using the Thoughtexchange social learning tool. During this follow-up session, you’ll have dedicated time to sit with your peers to develop an action plan to combat challenges and make improvements in your L&D strategy and delivery.

6:20 pm - 6:30 pm Leadership Efficiency and Effectiveness - The Problem Is You

Leaders wonder why they have so little time to lead and manage their teams. It’s also a mystery why they don’t get the results they want or expect. The root of the problem is YOU – the leader. You’re not spending your limited time and energy effectively. If you want the leaders in your organization to lead more efficiently and effectively, it’s time to take a different approach to how they invest in their people.

6:30 pm - 7:00 pm Cocktail Reception

7:00 pm - 8:30 pm Dinner