December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Sunday, December 2, 2018

9:30 am - 10:00 am Registration

10:00 am - 10:05 am Welcome Orientation

10:05 am - 10:15 am Thoughtexchange Welcome

10:15 am - 10:20 am Chairperson Introduction

10:20 am - 10:50 am Driving Digital Agility in a Non-Digital Industry

Adam Massman - VP, Learning & Leadership JLL
Most every company is going thru a state of digital disruption – and Jones Lang LaSalle (JLL) is no different. In this session, learn first how JLL reacted to the digital disruption and how we tried to catch up with a few innovative learning and development interventions. Then we will discuss what ways we are trying to use learning and talent management techniques to get ahead of the next digital disruption to our industry.
·         Learn how to use simple and easy communication techniques to infuse learning in practical, easy ways
·         Hear how to influence leaders to roll model these new behaviors to drive learning throughout the organization
·         Understand how and which traits to train versus hire to stay ahead of the digital disruption

Adam Massman

VP, Learning & Leadership

10:50 am - 11:30 am Panel: How, Why & in What Ways Personalization Impacts Corporate Learner Engagement

Sivaram Jambunathan - Director Learning & Development - Global Supply Chain General Mills
Heber Sambucetti - Global Director Learning Accenture
How do we ensure our content is serving the learner precisely at the right time and tied to their current needs? How are we using data to target these needs and expose the learner to content they might not otherwise have seen? Similar to the Netflix approach, what insights can L&D pause and extract from their successful approach to customization? Through a focus on personalization, CLOs can increase employee engagement and set learners up for success by organically enriching their learning journey with a wide array of content. During this panel attendees will:
·         Understand what personalization means for corporate learning
·         Hear how on-demand, learner data and social learning addresses corporate learning personalization
·         Learn how AI is evolving and enriching personalization in eLearning
·         Discuss “low tech” ways to accomplish personalization goals without AI
·         Highlight the challenges of AI capabilities in larger native learning management systems and how plug-ins can be a useful alternative as well as smaller LMS providers that are leapfrogging ahead in the space 

Sivaram Jambunathan

Director Learning & Development - Global Supply Chain
General Mills


Heber Sambucetti

Global Director Learning

11:30 am - 12:30 pm Brunch & Networking Activity

12:30 pm - 1:10 pm An Approach to Digitally Enabled Learning

Michael Molinaro - CLO New York Life Insurance Company
The promise of digitally enabled learning has the potential to transform the development practices of many organizations. New York Life CLO Michael Molinaro will share the journey, and lessons learned so far in building this capability across New York Life, and what’s next on the horizon.
Michael will review
  • The reality of digital learning integration and transformation - sorting vendor hype from real world practice
  • Implications for your learning operating model and organizational structure
  • What’s needed for a successful start, and what to avoid along the way

Michael Molinaro

New York Life Insurance Company

1:15 pm - 1:45 pm Business Meeting

1:45 pm - 2:15 pm Business Meeting

2:15 pm - 2:30 pm Networking Break


2:30 pm - 3:15 pm Using Crowdsourcing to Accelerate Learning Programs & Improve Engagement
What if you could leverage crowdsourcing for establishment of your new learning strategy? Wouldn’t you like to know what your learners want to let go of, what they want to keep, what they wish they had? There’s an exciting L&D opportunity in crowdsourcing. By leveraging the collective wisdom that already exists within organizations, companies can accelerate the learning process. Crowdsourcing has proven to be a powerful form of social computing, enabling complex problem solving and creative production across a range of domains. In this session, we’ll discuss how crowdsourcing can be a powerful new learning experience for individuals.
·         Discuss the promise and limitations of crowdsourcing for supporting learning
·         Ignite organizational engagement by giving a voice to the broader group
·         Hear how crowdsourcing can speed up the time required to develop learning


2:30 pm - 3:15 pm Adaptive Learning: Delivering Learning Outcomes With An Evidence-Based, Scientific Approach
$300 billion is spent every year on talent development and only 8% of leadership sees the business impact of learning. 70% of what is learned is forgotten within one day. Employees are 20 – 40% unconsciously incompetent. These stats are alarming! Fortunately, there is help! Adaptive Learning -­ the application of computer science, big data and machine learning techniques, combined with state­-of-­the-­art pedagogy - has enabled the creation of new ­learning systems that adapt to the needs of each and every learner. Adaptive learning creates at scale and at low cost ­the experience of a personal tutor, guaranteeing proficiency while dramatically reducing time spent learning and returning thousands of hours of productive time back to the business.
·         Explore how adaptive learning works
·         Learn how to implement adaptive learning easily
·         Discuss the challenges and benefits of transforming your learner experience

3:20 pm - 3:50 pm Spotlight On Curation: Solve Your Content Problem Once & For All

Are you stuck with old-school canned courses that don’t actually resonate with your learners anymore? Are budgetary and resource constraints hindering your ability to author enough content to keep up with the internal demand?
Either way, your learners expect an evolving and constantly improving learning experience, and your challenge is to figure out how to fill up and consistently top off the learning environment.
·         Explore user behavior and consumption data related to informal and curated content
·         Learn to leverage the best of the freely available content online
·         Share tools and techniques you can use to identify and curate appropriate informal content for your organization

3:50 pm - 4:20 pm Performing to the Level of Culture: How To Liberate Talented Teams From Busywork & Complexity

Employees drive themselves hard in the Age of Overload. We're fooled into thinking they're more productive than ever. But is that true? Overloaded populations often habituate to their discomfort. But their companies tend to suffer from one or more deficits that affect the bottom line: the QQS Deficits - downfalls in Quantity, Quality or Sustainability.

Sometimes it's a quantity problem with constant complaints about headcount and bandwidth. Sometimes it's a quality issue; work level is slipping, and time to think high-altitude thoughts has evaporated. Or it's a sustainability issue; employees are surviving but collectively (or subconsciously) asking, "How long can we keep this up?" Most companies endure a mixture of two or even all three.

Seventy-seven percent of surveyed CEOs noted that their organizational complexity is higher than three years ago. In this program, we consider a different path, one where a reductive lens helps pare back busyness and make room to reclaim and effectively use mental capacity. Also featured is actionable content that combats The Tools That Turn on You. These are support systems and devices that promise to improve our work style. In reality, they tend to defy boundaries, hijacking time and resources — think email, meetings, decks and more.
Lastly, we will discuss the relevance of WhiteSpace to leadership legacy, the story about us that is yet to be written

4:25 pm - 4:55 pm Business Meeting

4:55 pm - 5:25 pm Business Meeting

5:25 pm - 5:40 pm Networking Break

5:40 pm - 6:20 pm Focus Session: Practitioner Roundtable Discussions

Earlier in the Exchange we collected your insights using the Thoughtexchange social learning tool, and used the information to identify top areas for discussion. During this session, you will have the opportunity to pick a topic, break into smaller groups, and develop a roadmap for improving L&D outcomes. 

6:20 pm - 6:35 pm {IGNITE} Leadership Efficiency and Effectiveness - The Problem Is You

Leaders wonder why they have so little time to lead and manage their teams. It’s also a mystery why they don’t get the results they want or expect. The root of the problem is YOU – the leader. You’re not spending your limited time and energy effectively. If you want the leaders in your organization to lead more efficiently and effectively, it’s time to take a different approach to how they invest in their people.

6:35 pm - 6:50 pm {IGNITE} Protect Yourself: The Role of L&D In Enhancing Cybersecurity Skill Sets

6:50 pm - 7:20 pm Cocktail Reception

7:20 pm - 7:50 pm Dinner