Monday, December 4, 2017
7:30 am - 8:00 am Breakfast
8:05 am - 8:45 am Panel: Co-Creating the Future: Driving Organizational Culture Change and TransformationMeredith Lubitz, Vice President, Talent Management ,Dow Jones Randah McKinnie, Senior Director, Learning Innovations ,Royal Bank of Canada Shveta Miglani, Senior Director of Talent Development and Performance ,Acxiom Trevor Walker, Vice President, Learning & Development ,Ascension
The business landscape is changing rapidly. New technology, new entrants, new customers, and an evolving workforce are sparking new expectations for every company. A new workforce requires us to tap into the power of generations and cultures, build gender equality, prepare for the gig economy and become a workplace activist. The new norm of learning embraces on-demand, builds a data-driven recruiting ecosystem and embraces technology as an enabler & disruptor. Changes in expectations require us to make the make the workplace an experience, use our space to promote culture and be an agile leader. How do we respond? During this panel, attendees will discuss the FOW strategies, tools and techniques to reimagine learning for a new era.
Meredith LubitzVice President, Talent Management
Randah McKinnieSenior Director, Learning Innovations
Royal Bank of Canada
Shveta MiglaniSenior Director of Talent Development and Performance
Trevor WalkerVice President, Learning & Development
8:45 am - 9:00 am Bugs Bunny and the Process of Change
In this interactive session participants will be asked to explore empathy and inclusion as critical aspects in the process of change. We’ll explore the key challenges facing CLO attendees and discuss how the process of determining areas for learning is often more important than the solutions that get implemented.
Did you participate in the pre-event exchange? Share your thoughts and see results here: https://my.thoughtexchange.com/#573753031/ Dave MacLeod, CEO Thoughtexchange
9:00 am - 9:40 am Using Head, Heart and Guts to Drive a High Performance CultureJulie Staudenmier, VP, Talent Management and Development,Pfizer Pamela Puryear, SVP, Chief Talent Officer,Pfizer
Pfizer’s talent organization and executive leadership team set out to update its existing leadership competency model. Our goal was to elevate the impact of leadership on reinforcing and sustaining Pfizer’s highly accountable culture. The new leadership framework went viral in less than six months, exceeding even the most optimistic launch expectations. What was the secret sauce? And what steps are we taking to ensure that the early successes are sustained and truly drive performance? Pfizer’s chief talent officer and CLO will share a candid conversation about how the “sausage was made” and how “Leadership @ Every Level” is becoming a reality at Pfizer.
· Understand and apply criteria for identifying the right leadership model for your company.
· Explore ways to “live the message” of the leadership you want to see in your company in how you deliver your programs develop, communicate and launch development experiences.
· Leverage networks of leaders and story-telling to accelerate adoption of new leadership behaviors.
Julie StaudenmierVP, Talent Management and Development
Pamela PuryearSVP, Chief Talent Officer
9:40 am - 10:10 am Business Meeting
10:10 am - 10:40 am Business Meeting
10:40 am - 11:00 am Networking Break
Masterclass11:00 am - 11:45 am The Case for VR: Immersive Learning in the Workplace
VR will be a $50 billion industry by 2020, but it's being used as a learning strategy by only 2% of L&D professionals. Udemy's Head of L&D, Shelley Obsorne, will share how she built an immersive learning experience for Udemy using VR, and how you can do it too. You'll also have the opportunity to get hands-on VR experience in our VR theatre during lunch on the Mezzanine.
Masterclass11:00 am - 11:45 am Adaptive Learning: The Future of Corporate Learning
L&D functions waste billions of dollars and millions of hours of workers' time every year because 'dumb' e-learning forces workers to take training on subjects they already know, and provides no help when learners struggle with content. Worse, 70% of what IS learned is forgotten within one day.
Adaptive Learning - the application of computer science, big data and machine learning techniques, combined with state-of-the-art pedagogy - has enabled the creation of new learning systems that adapt to the needs of each and every learner. Adaptive learning creates at scale and at low cost the experience of a personal tutor, guaranteeing proficiency while dramatically reducing time spent learning and returning thousands of hours of productive time back to the business.
Fortunately, it is easy to make the move to adaptive learning. In this session we explore how adaptive learning works, how to implement it easily, and the challenges and benefits of transforming your learner experience.
11:45 am - 12:15 pm Do Virtual Teams Really Work? Why We Think They May Be the Key to Added Productivity
Workplace culture has been a topic of conversation in corporations for many years. As younger generations enter the workforce, we hear examples of how organizations are modifying office space, opting for flexible work schedules and looking for ways to leverage technology to create virtual teams. However, this has come with a set of challenges that are making employers think twice about whether this approach is productive.
This session will thoughtfully:
· Uncover challenges and stigmas of working on or with a virtual team
· Discuss how effective virtual teams can actually increase productivity in an organization and improve outcomes in project management
· Share with you tools and best practices that enhance productivity within your virtual team
12:15 pm - 1:15 pm Lunch
1:15 pm - 1:55 pm The Role of L&D In Driving Cultural Transformation While Training 9000 Leaders of People & 70,000 Employees Along the WayMary Choi Kelly, SVP, Talent & Organization Effectiveness ,MGM Resorts International®
Ask a handful of learning practitioners what their top challenges are, and most will say, “Building a Learning Culture Within a Company!” And each will have a differing opinion about just what a “learning culture” looks like. However, at its root, a learning culture has little to do with training programs offered, or the mix of virtual classroom and live instruction. At MGM Resorts International®, building a learning culture means supporting the learning embedded in each moment, about establishing the intention to learn in every interaction, every relationship and every chance to lead. Throughout their journey, they focused on setting clear expectations with leaders on their role in driving this process and establishing that leadership is a choice. As a result of their change through leadership summit sessions across the company, they have trained 9000 leaders and 70,000 employees along the way. This discussion will suggest a way into building a new organizational culture that drives transformation and starts from inside how we each learn and work.
· Hear how L&D can and should be an indispensable asset for cultural transformation
· Review the underlying strategies to create a foundation for positive corporate culture transformation
· Hear how leadership is the key to positive change that sticks
Mary Choi KellySVP, Talent & Organization Effectiveness
MGM Resorts International®
1:55 pm - 2:25 pm Negotiation Capability Building as a Competitive Advantage to Drive Economic Returns
Our cutting edge negotiation approach represents a tested, major advance over most of the dominant negotiation practices offered by trainers and academics around the globe. We draw on our ongoing academic work at the Harvard Business School and integrate it with decades of direct experience as negotiation principals and advisors in both commercial and corporate negotiations. With this background, we have created a sophisticated approach based on three dimensions of negotiation that consistently delivers results for clients:
• 1-D tactics: most people think of negotiation in terms of communication and behavioral moves “at the table.” Interpersonal behavior is important, but only one of 3 dimensions, and often less effective in terms of influencing one’s preferred outcome.
• 2-D: deal design: this second dimension of negotiation moves beyond “win-win” negotiation by focusing on powerful general principles around creating joint gains based on making low cost, high value substantive trades with counterparts.
• 3-D: moves to set up the situation before the actual negotiation takes place to ensure an attractive deal relative to no-agreement alternatives. This 3D approach involves altering the scope, sequence and overall process to maximize chances of success.
We work with our clients to embed these ideas to build their organizational capability. In doing so, we have learned that while negotiation is a critical skill for external negotiations, whether sales, procurement or with M&A activity, organizations often need to improve their internal negotiations to be effective
Masterclass2:25 pm - 3:10 pm Enhancing The Virtual Classroom
We’ve all heard the over-quoted statistics that 55% of all human interaction is non-verbal but what are the real implications of this information for training online?
Anthropology can explain so much about why your VILT sessions are rarely as effective as in-person delivery and once you understand why, you’ll experience one of those “Aha!” moments that makes it all clear.
More importantly, you’ll learn what’s needed to transform your training so that “online” can become superior to “in-person”. If you currently use any sort of Virtual Classroom platform then this session will be invaluable to understand why, despite the promises, your current classes are often a poor imitation of the live, in-person experience. And for those who believe that “virtual” classes can never compete with “face-to-face” instruction, be prepared to change your mind. Seeing really is believing!
- Discover the importance of non-verbal cues and Micro Facial Expressions in human communication
- Understand why most Virtual Classroom platforms actually limit your ability to teach effectively
- Learn what’s needed to make larger group training effective - the larger the group, the more important this becomes
- Discover how making online learners accountable in your online sessions can dramatically improve participation and learning outcomes
Master Class2:25 pm - 3:10 pm Bridging the Gap: Effectively Communicating the Value of Learning To Business Partners
While Learning & Development may have a seat at the table as a business partner, their recommendations to the business are often “lost in translation.” Many times this occurs because the recommendation is created and delivered in a manner that, while it makes sense to L&D, it lacks a compelling story from the business’ perspective.
The objective of this session is to provide you a new thought process and method that helps you cut through the clutter. You will see how to deliver clear and compelling recommendations that will be readily implemented by the business. During this session, you will learn how to:
· Craft a compelling “core idea” that resonates with key stakeholders
· Build a solid, logical “architecture” to support your ideas
· Draft a clear and effective story that articulates your recommendation and its rationale
· Syndicate your story with a broad set of key stakeholders (versus the narrow set that is the norm)
· Choose and perform the “right” set of analyses required to convince your business partners
· Deliver your recommendation clearly and succinctly
3:10 pm - 3:40 pm Business Meeting
3:40 pm - 4:10 pm Business Meeting
4:10 pm - 4:25 pm Networking Break
4:25 pm - 4:55 pm Business Meeting
BrainWeave5:00 pm - 5:45 pm eLearning Reimagined: The Secret to Maximizing Learning Engagement and Retention
In today's ever-evolving workplace, the importance of training has never been greater. Unfortunately, most learning is lost after a few days.
Please join us to learn how leading organizations overcome this challenge by providing content that grabs each learner's attention, allows for experimentation, and exploits the most natural way of learning: playing. In this session you will have an opportunity to experience first-hand a sample of TalentQuest's 3D simulations, Augmented Reality, & Virtual Reality solutions designed to transform passive learners into active participants
Master Class5:00 pm - 5:45 pm Architecting Your New Learning Ecosystem in Real Life
Many organizations are trying to figure out how to successfully embrace digital transformation and implement continuous learning ecosystems for employees in the face of rapid digital disruption. This new approach requires a new mindset, new skills and a new approach, but architecting a new approach to learning in real life is no small task.
A few, truly trailblazing leaders such as Cisco, Unilever, ebay, GitHub and Xilinx have found the sweet spot. In this session, we will share how they have architected and implemented an enterprise-wide learning transformation. As a group, we will share insights and answer these 3 questions every CLO needs to consider when leading a learning transformation:
- Why should I challenge my organizational learning approach (data)
- What does better look like (strategy)
- How do I do it (reality-a study of real implementations)
5:45 pm - 6:25 pm Building a Better Business Through Neuroscience
As technological advances reshape business in nearly every industry, many companies are still basing important decisions on questionnaires, focus groups, card swipes, and GPS tracking. But there are new, more accurate sources of information. Recent breakthroughs in neuroscience are helping us understand more about what people are thinking, paying attention to, and being motivated by. The real and potential business applications are astounding. In this keynote, Michael will describe the basics of how the brain works and how to apply neuroscience principles and technology in your organization to shape and improve learning, marketing, design, management, leadership, team-building, finance, and innovation.
· Simplify: Brain physiology limits the number of options we can usefully consider, so try to focus on those that satisfy most of your goals.
· Tune-in: Brain signals can amplify the predictive power of focus groups and provide a strategic edge in market forecasts, team-building, learning, and performance.
· Unplug: Activating the brain’s “innovation engine” is necessary for strategic change in a dynamic, uncertain environment. Take a walk, meditate, and mingle.
· Synchronize: Collective decision-making profits from active engagement, give-and-take in conversation, and being a team player. Grow your brain’s social abilities by growing your social network.
6:25 pm - 7:05 pm Roundtable Discussions - Choose Your Topic ( Wine & Snacks Served)
Speed to Performance - L&D Achieve Business Outcomes
The past couple of years have brought new terminology and a paradigm shift in the learning space….Curation, Pathways, Adaptive Learning Micro-Learning, Social Collaboration, Portals and many others. How do we keep our focus on driving business results while incorporating these new learning methodologies and technologies. Join Raytheon Professional Services in an interactive discussion of the future of learning and its fundamental purpose.
Led By: Kevin Kellerman, Business Development, Raytheon Professional Services
Stopping The Forgetting Curve Post Training - Do You Have a Plan?
To start the roundtable discussion we will give five steps on how to stop the forgetting curve using mobile reinforcement. We will show the impact if you don't have a reinforcement plan and a case study of it successfully in action.
Led By: Jon Plotkin, Sales Director, North America & Shahin Sobhani, President, SWISSVBS
Increasing Learner Engagement and elearning Utilization
Description: “If you build it, they will come,” right? Unfortunately, this is rarely the case for training. Success for your learning and development (L&D) team means high utilization of elearning and strong learner engagement. Join us to discuss effective, economical strategies from companies just like yours and share ideas.
Led By: Josh Blank and Spencer Thornton, OpenSesame