December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Monday, December 3, 2018

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

8:05 am - 8:35 am GE's "Brilliant Learning" Program

Sam Olstein - Global Director of Innovation GE
Come and explore GE’s “brilliant learning” program designed to train workers for jobs of the future. The program includes “massive open online courses” in several languages, workshops, “immersion boot camps” and other training designed to help employees get ready for the arrival in the areas of big data, robotics, digital, lean manufacturing and other advanced technologies. 

Sam Olstein

Global Director of Innovation

8:35 am - 9:05 am Moving Beyond Table Stakes: Re-Skilling and the Role of Learning in the Digital Age

Mark Bocianski - VP, Global Head of Talent and Learning Western Union
There is an intense changing nature of organizational competencies. The so called “table stake” skills don’t seem to matter that much anymore. This session will look at several emerging employee skills, including, cyber, data science and operational risk, and how companies can prepare for this shift.
·         Beyond “soft” skills, what are the capabilities that are critical for survival in this new workplace?
·         How do we build these capabilities (data science, cyber, operational risk) and scale on a consistent basis?
·         How are organizations leading their people through this continual change?

Mark Bocianski

VP, Global Head of Talent and Learning
Western Union

9:10 am - 9:40 am Business Meeting

9:40 am - 10:10 am Business Meeting

10:10 am - 10:25 am Business Meeting/Break

10:25 am - 10:55 am Panel: Leadership and the Four Generations: How to Drive A Diverse Engagement & Retention Strategy

Alida Stanowicz - VP, Leadership, Learning & Development CIT Bank
Rapidly changing business requires increased need for strong leadership. And with so many different generations in the workplace, how can leadership development programs drive a diverse engagement and retention strategy? In this session, you'll learn about several best-in-class leadership development experiences, including those tailored for emerging leaders, and receive powerful insights and skills to take your leadership development programs to the next level.
·         Recognize the different generational values and experiences to tailor your interaction style and get the best results
·         Dispel millennial myths and learn how to adopt a growth mindset vs. a fixed mindset
·         Receive specific examples on how to drive a culture of leader accountability
·         Discuss the competencies of nimbleness and agility – can they be taught? How much emphasis are we placing on these competencies given the speed at which business is changing
·         Hear how to sustain the your programs and measure their success

Alida Stanowicz

VP, Leadership, Learning & Development
CIT Bank

10:55 am - 11:25 am Why Being Human is Great: Humanizing Corporate Learning

We sought to understand the role humanity plays in employee learning and development. What we found? The organizations that are focused on making employee development more people-centric perform better against key business metrics. Hear Darren Shimkus, General Manager at Udemy for Business, as he discusses what it means to be human and how organizations that are forward-thinking are able to leverage the talents and skills of human beings in unique and compelling ways other organizations do not.

Master Class

11:30 am - 12:15 pm Engaging Employees in Learning: Where the Rubber Meets the Road
Getting traction on your learning programs starts and ends with engagement. Even the best learning programs fall short if employees don’t participate. According to Linked-in, nearly half of L&D pros say it’s difficult to engage employees in learning. Fewer than 25% say they would recommend their training to colleagues. 

The Master Class reviews key strategies for encouraging active participation in learning based on actual case studies and activities.

•Translate learning goals into employee benefits
•Understand why active participation is to their advantage
•Enable learning as a key retention tool in an economy with scarce talent resources
•Refocus communication and branding efforts  - YES – you DO need to sell it. Simply announcing that a course is available is about as effective as putting a sign out front that says, “Now Hiring” – it’s just not enough to engage.
•Recognize it’s less about bells & whistles than about content. VR, mobile, blended, cloud-based... HOW the learning is offered is less important than WHAT you are teaching, and the support and encouragement you build in.
•Discuss the outcomes. When only 8% of CEO’s understand the business impact of L&D, it’s critical to measure outcomes. Participation is essential – but it’s only the start of measurement.


11:30 am - 12:15 pm Bridging the Gap: Effectively Communicating the Value of Learning To Business Partners
While Learning & Development may have a seat at the table as a business partner, their recommendations to the business are often “lost in translation.” Many times this occurs because the recommendation is created and delivered in a manner that, while it makes sense to L&D, it lacks a compelling story from the business’ perspective. 
The objective of this session is to provide you a new thought process and method that helps you cut through the clutter. You will see how to deliver clear and compelling recommendations that will be readily implemented by the business. During this session, you will learn how to:
  • Craft a compelling “core idea” that resonates with key stakeholders
  • Build a solid, logical “architecture” to support your ideas
  • Draft a clear and effective story that articulates your recommendation and its rationale
  • Syndicate your story with a broad set of key stakeholders (versus the narrow set that is the norm)
  • Choose and perform the “right” set of analyses required to convince your business partners
  • Deliver your recommendation clearly and succinctly

12:15 pm - 1:05 pm Lunch


1:05 pm - 1:35 pm From Order Taker to Trusted Advisor: Transforming The Enablement & Learning Function Into a Valued Service Provider

Jean-Philippe Mula - VP, Learning Services Charter Communications
The game is changing for Enablement and Learning Leaders. As more businesses shift their strategies to improve their engagement with customers, there is pressure on their organizations to deliver more business impact. As VP of Learning Services at Charter Communications, JP Mula had this very challenge to overcome, at the same time that Charter underwent one of the largest mergers in history. JP’s remit was to both integrate his L&D function, and introduce a new operating model to run L&D as a business within a business, helping to drive agent success with more timely, relevant and engaging content.  How to accomplish this incredibly complex task? Learn how JP… 
·         Approached his stakeholders with a problem-solving stance, rather than asking them what they needed;  
·         Gained the credibility and rapport to position his function as a business within a business 
·         Created the measurement structures that allow for his organization’s continuous improvement and demonstration of value

Jean-Philippe Mula

VP, Learning Services
Charter Communications

Master Class

1:40 pm - 2:25 pm Rapid Solutions for Quick Turn Business Needs
As a chief learning officer, you’re often tasked with creating rapid solutions that align with overall business objectives. But what happens when rigid policies and procedures, combined with a lack of funding, become everyday roadblocks, bringing your content development to a screeching halt? These all-too-common pitfalls can keep your team from addressing time-sensitive performance needs and responding to the necessary shifts in business activity. How can you ensure that you meet desired business objectives within the time, resource, budget, and technical constraints of your constantly evolving learning environment?
During this session, attendees will learn how to:
     Ensure your team has a seat at the table for strategic planning discussions
     Apply agile principles to meet your organization’s evolving business demands
     Introduce speed and efficiency into your process without losing integrity
     Respond to urgent business issues using fast and effective learning strategies
     Revive irrelevant content without starting from scratch


1:40 pm - 2:25 pm Building the Capability to Manage Complexity

2:30 pm - 3:00 pm Business Meeting

3:00 pm - 3:30 pm Business Meeting

3:30 pm - 4:00 pm Business Meeting

4:00 pm - 4:15 pm Networking Break

Master Class

4:15 pm - 5:00 pm If You Build It, Will They Come? How To Increase Learner Engagement & eLearning Utilization
“If you build it, they will come,” right? Unfortunately, this is rarely the case for training. Success for your learning and development (L&D) team means high utilization of elearning and strong learner engagement. Join us to discuss effective, economical strategies from companies just like yours and share ideas. 
•Receive cost-effective strategies to engage learners 
•Achieve high utilization of elearning and strong learner engagement 


4:15 pm - 5:00 pm Using Design Thinking in Learning Experience Design
There's no such thing as “business as usual" in today's global economy. In an environment of almost constant change, disruption is the order of the day. For your business to thrive amidst the turmoil, your teams need to be fluent in a cutting-edge approach that integrates design tools with foundational business concepts, which enable flexibility and a capacity for continuous innovation. Your team can inspire and lead the market in a transformative environment that aligns values across the divergent stakeholders of your business. See how design involves critical thinking and discovery, demonstrating how design tools are core for:
  • Uncovering deep user insights
  • Understanding key industry trends that affect emerging user experience and behaviors
  • Doing the design concept work
  • Engineering commercial-ready solutions
  • Releasing a prototype to market

5:00 pm - 5:30 pm Panel: Cut to the Chase: Straight Talk CLOs on Career Journey, Mistakes & Failures, Managing Up & Gaining Confidence

5:00 pm - 5:30 pm Group Discussion: Rue Gilt Groupe's Coaching at all Levels

Ellen Gillis - VP, People Rue Gilt Groupe
So often coaching is relegated to only the highest level leaders or executives in an organization. But truly, it’s our day to day managers that often need that individualized advice most. At Rue Gilt Groupe, we have designed an eight week plan for strong performers who have learned core management skills and are leading their teams well. Facilitated by both Learning & Development and HR Business Partners, each week contains a different topic of focus and practice, from managing up to senior leaders to delegating for best results. During this roundtable attendees will:
·         Learn about our renewed focus on our junior managers to raise their confidence and skill levels as the next generation of RGG leaders

Ellen Gillis

VP, People
Rue Gilt Groupe

5:30 pm - 6:00 pm Panel: Multimodal Learning: What's the Right Mix for Your Training Initiative?

Mary Farrell - Director, Learning & Development The Hershey Company
Many organizations are trying to figure out how to successfully embrace digital transformation and implement continuous learning ecosystems for employees in the face of rapid digital disruption. This new approach requires a new mindset, new skills and a new approach, but architecting a new approach to learning in real life is no small task.
As a learning leader, how do you know which modalities to choose for a given training initiative? How well do you know your learner preferences? What’s the best way to integrate learning into the learner’s work day? During this session, we’ll explore use cases for the most popular learning modalities and explore future priorities. 
·         Explore use case scenarios with mobile apps, eLearning, simulations, gamification and others, as well as formats such as instructor-led, on the job and coaching
·         Review the differences and unique opportunities with gamification, serious games, and simulations 
·         Highlight the common learning modality challenges and how to overcome with ease
·         Review the measures companies employ when adopting a new learning modality
·         Discus the learning modalities of the future  

Mary Farrell

Director, Learning & Development
The Hershey Company

6:00 pm - 6:45 pm Roundtable Discussions: Choose Your Topic

A: Developing Leadership: What Works and What Doesn’t? An Evidence-Based Approach
Leadership development can, and often does, fail to live up to expectations. And even when it is successful, it does not mean that it is a cure-all for what ails an organization, nor can it ‘fix’ a horrible leader. So, what is it good for? When does it work? And when does it fail? Understanding the answer to these questions is critical to the success of organizations and for proper investment of training dollars
Nathan Hiller, Academic Director, The Center for Leadership at Florida International University
B: Throwing Curveballs - Using Experiential Learning to Prepare Future Learners  
Leveraging data from over 20,000 participants in our Executive Challenge Simulation, we’ve analyzed learner actions, decisions, and feedback to refine our approach to leadership development. Experiential learning can empower leaders to respond to ambiguity and changing conditions. During this talk, we’ll share best practices and strategies to ensure your leadership development efforts reach their full potential and leave a lasting positive impact.
Matt Confer, VP, Strategy, Abilitie

C: Creating Communities of Practice: Learning as a Social System
While we know that knowledge is power and a key source of competitive advantage in business, we still have little understanding of how to create and leverage it in practice. In this roundtable, attendees will learn how communities of practice allow individuals to develop and share the capacity to create and use knowledge. Examples will be shared on how to leverage social impact to drive change greater access.
D: From Careers to Experiences: Revamping Traditional Pathing to Meet 21st Century Expectations
During this roundtable attendees will discuss strategies for nurturing and retaining today’s workers along with succession planning techniques for future generations. Attendees will leave with a roadmap to stay ahead of the curve at a time when the shelf life of skills is less than five years.
E: The Rise of the Learning Analytics Leader
Building internal data analytics capabilities is a top priority for CLOs who must show the value of L&D and anticipate future needs of the business. In this roundtable, attendees will define the critical nature of learning analytics and the role of the analytics leader. Further discussion will be had on the key skill sets that learning analytics leaders need and how to evaluate your organization’s learning analytics maturity.  

6:45 pm - 7:15 pm Cocktail Reception

7:15 pm - 8:05 pm Dinner