December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Monday, December 3, 2018

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

8:05 am - 8:35 am Shifting From Development and Delivery to Tech Enabled & Continuous

8:35 am - 8:45 am Ignite: Insights As a Service: Using Artificial Intelligence to Interpret & Apply Learning Data

8:45 am - 9:15 am Using Crowdsourcing to Accelerate Learning Programs & Improve Engagement

What if you could leverage crowdsourcing for establishment of your new learning strategy? Wouldn’t you like to know what your learners want to let go of, what they want to keep, what they wish they had? There’s an exciting L&D opportunity in crowdsourcing. By leveraging the collective wisdom that already exists within organizations, companies can accelerate the learning process. Crowdsourcing has proven to be a powerful form of social computing, enabling complex problem solving and creative production across a range of domains. In this session, we’ll discuss how crowdsourcing can be a powerful new learning experience for individuals.
  • Discuss the promise and limitations of crowdsourcing for supporting learning
  • Ignite organizational engagement by giving a voice to the broader group
  • Hear how crowdsourcing can speed up the time required to develop learning

9:20 am - 9:50 am Business Meeting

9:50 am - 10:20 am Business Meeting

10:20 am - 10:35 am Business Meeting/Break

10:35 am - 11:05 am Panel: Leverage Disruption as Critical Experiences - A Strategy to Develop Great Leaders at Every Level

Rapidly changing business requires increased need for strong leadership at all levels. And with so many different generations in the workplace, how can leadership development programs drive a diverse engagement and retention strategy? What are those leadership skills for the future of work? In this session, you'll learn about several best-in-class leadership development experiences, including those tailored for emerging leaders, and receive powerful insights and skills to take your leadership development programs to the next level.
  • Discuss the creation, design, and implementation of an employee leadership initiative
  • Learn how to scale leadership development quickly for strategic results and increased  collaboration
  • Review the priorities for developing the next generation of leaders in the future of work
  • Hear how to sustain the program and measure its success

11:05 am - 11:15 am Ignite: Artificial Intelligence Chatbots in eLearning

Master Class

11:20 am - 12:05 pm Learning's Big Data Problem: Measuring & Analyzing Impact
The wave of data available to organizations has been growing exponentially and organizations are hungrier for even more. They collect data from systems all across the enterprise, certain that it holds to key to improving results. In the face of all this information, it is critical organizations get better at not only collecting more meaningful data, but also understanding just what it all means, as well. Simply reporting course completions is no longer enough. Organizations need to capture data around how people are interacting with learning and the impact it is having on their behavior and performance. They also need to address their ability (or lack thereof) to analyze all of this data and be able to answer substantive questions.
·         Identify what organizations are measuring, what they aren’t, and how they are making use of that data
·         Highlight the metrics organizations are using
·         Review the outcomes organizations are measuring
·         Learn how data is being analyzed  and explore data analysis as a skill set


11:20 am - 12:05 pm If You Build It, Will They Come? How To Increase Learner Engagement & eLearning Utilization
“If you build it, they will come,” right? Unfortunately, this is rarely the case for training. Success for your learning and development (L&D) team means high utilization of elearning and strong learner engagement. Join us to discuss effective, economical strategies from companies just like yours and share ideas. 
·         Receive cost-effective strategies to engage learners
·         Achieve high utilization of elearning and strong learner engagement 

12:05 pm - 12:50 pm Lunch


12:50 pm - 1:20 pm Courageous Coaching: Applying New Action Models for Advocacy & Inquiry to Real Business Results

Are you grappling with organizational problems? This panel will discuss organizational, team, and interpersonal situations that are most problematic. They will present solutions to deal with these situations, through skill development and bottom-up communication. Don’t miss this opportunity to effectively tackle problems that would otherwise go unaddressed or unsolved.
·         Learn the dynamic concepts and skills of effective coaching
·         Foster conditions that will enable people to act with high levels of candor, respect, and responsibility as they engage difficult, complex issues

Master Class

1:25 pm - 2:10 pm Rapid Solutions for Quick Turn Business Needs
As a chief learning officer, you’re often tasked with creating rapid solutions that align with overall business objectives. But what happens when rigid policies and procedures, combined with a lack of funding, become everyday roadblocks, bringing your content development to a screeching halt? These all-too-common pitfalls can keep your team from addressing time-sensitive performance needs and responding to the necessary shifts in business activity. How can you ensure that you meet desired business objectives within the time, resource, budget, and technical constraints of your constantly evolving learning environment?
During this session, attendees will learn how to:
     Ensure your team has a seat at the table for strategic planning discussions
     Apply agile principles to meet your organization’s evolving business demands
     Introduce speed and efficiency into your process without losing integrity
     Respond to urgent business issues using fast and effective learning strategies
     Revive irrelevant content without starting from scratch


1:25 pm - 2:10 pm Building the Capability to Manage Complexity
Managing complexity is hard.  And, as a rule, we are not very good at it.  We often try to dismiss complexity, to simplify it, to make it fit into an old mental model.  But the ability to effectively and efficiently manage complexity is a function of achieving clarity – not simplicity or avoidance or fitting a square peg into a round hole.  It is both an individual and team sport.  Individually, we must do the cognitive work to reconcile conflicting facts and forecasts.  As a team, we must encourage and respect diversity in perspectives and experiences.  Demands on mid- to senior-level executives continue on a relentless upward path – significantly raising the value of managing complexity.  In this session, we will:
·         Discuss the different types of complexity
·         Review novel approaches to building this capability in your organization

2:15 pm - 2:45 pm Business Meeting

2:45 pm - 3:15 pm Business Meeting

3:15 pm - 3:45 pm Business Meeting

3:45 pm - 4:00 pm Networking Break

Master Class

4:00 pm - 4:45 pm Just-In-Time Learning: A Step-By-Step Guide to Embedding Training Into Everyday Workflow


4:00 pm - 4:45 pm Using Design Thinking in Learning Experience Design

4:50 pm - 5:20 pm Fireside Chat: Cut to the Chase: Straight Talk From a Fortune 50 CLO on Career Journey, Mistakes & Failures, Managing Up & Gaining Confidence

5:20 pm - 5:50 pm Creating an Epic CFO/CLO Relationship

5:50 pm - 6:30 pm Roundtable Discussions: Choose Your Topic

A: Building a Customer Experience (CX) Mindset in Learning Design  
B: Elevating Training to Become a Core Operating Asset
C: From Careers to Experiences: Revamping Traditional Pathing to Meet 21st Century Expectations
D: Accelerating Leadership: Building a Pipeline of High Potential Talent
E: Improving Employee Competence Through Mobile Learning

6:30 pm - 7:00 pm Cocktail Reception

7:00 pm - 7:30 pm Dinner